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Frequently Asked Questions

When will my order ship and how much will shipping cost?

We strive to ship all orders within 1 business day of receipt of the order. Please view the Customer Service tab for the UPS Ground Shipping Map and the Shipping Charges Table.

If you anticipate any large quantity requirements, or need special assistance or priority service to meet a special event date, please contact the customer service department at 800-320-9067 from 9:00 AM to 4:30 PM Central Standard Time (CST) or email us at sales@dqredribbon.com.

Where can I find the tracking number for an order I have already placed?

Tracking information can be found under the Order History tab. If the order has shipped, the UPS Tracking Number will be found next to the order number.

There are items on my packing list that are indicated as "backordered" (B/O). When will these items ship and will I be charged again for shipping?

Occasionally, an item or items may become temporarily out of stock. In this situation, we ship all available in-stock items and create a backorder. These items will ship as soon as they become available at no additional cost to the customer.

I have an item noted that it will ship from the factory. When will I receive the item?

These are "Drop Ship" items which are shipped directly from our vendors. Please allow 10-15 business days for these items to be delivered.


Customer Service Resources:
Dairy Queen Apparel & Merchandise
This website is operated by Signature Concepts, Inc. under license from American Dairy Queen Corp. Dairy Queen, DQ, Blizzard, the ellipse shaped logo, and all other related DQ trademarks are owned by Am. D.Q. Corp.